|
DO NOT PATRONIZE
THIS BUSINESS
If
you really have no
desire for good service
and want to deal with a
bank who could care less
about customer
satisfaction then open
an account with Chase.
They are "C-O-L-D As
Ice" to deal with and
have no problem letting
you know that they don't
give a damn if you do
business with them or
not.
-
If
you like being
scolded in a
condescending
fashion then CHASE
is the bank for you.
-
If
you like banking
institutions who
rely on income from
chicken-shit ticky
tacky little hidden
(or at least "in the
fine print") fees
then CHASE is the
bank for you.
-
If
you like
communicating with
your bank and
getting emails back
that tell you "we
are sorry for the
inconvenience" "we
are sorry you are
unhappy" "our main
goal is your
satisfaction" and
they follow up such
BS statements by
doing ABSOLUTELY
NOTHING about the
problem other than
to remind you that
you did not read the
fine print then you
will love CHASE.
-
Do
they really need the
$3.00 so bad that
they are willing to
lose your account to
keep your $3.00 and
tell you that it's
your fault because
you should have read
ALL the rules and
fee related print
and that if you did
not they will send
you another copy.
My
wife recently contacted
them about some $3.00
charges on our savings
account. She was
informed that if you
withdraw more than 4
times in a given month
that there is a $3.00
charge per withdrawal.
She was rudely informed
that everybody should
know this because it is
printed in the "terms of
service". Her tone and
demeanor made it very
obvious that it was not
Chase's fault that we
did not read the terms
of service agreement.
When my wife said that
we were not aware of
such a fee and asked
that it be credited back
to our account she told
my wife that they do not
do such a thing, that we
should have thoroughly
read the terms of
service and that she
would gladly send us a
copy if we had misplaced
ours.
We have our home
loan, our checking and
savings accounts there
and my wife said that we
would rather move them
to another company than
be treated like this
(once again, it was not
so much the rules, but
the agent's attitude and
scolding tone that was
so upsetting here) and
was promptly informed
that we were welcome to
go anywhere else and
asked if we had any
other questions.
In this day and
age where banks are
begging US Citizens to
bail them out so that
they can stay in
business it is
outrageous to me that
Chase could have such
terrible customer
service and such an "I
don't care attitude." I
have my own business and
when I get a customer
complaint I never start
"reading the rules" and
scolding clients for not
finding all the fine
print that is
intentionally buried way
back in the terms of
agreement. I take
clients on an individual
basis and try to figure
out if there is a
solution that we can
both live with. I am not
eligible to get a
government bail-out so I
have to treat my
customers with the
respect they deserve in
order for me to keep
their business. On the
other hand, some big
companies like CHASE
seem to feel that the
best policy is to do
everything they can to
get customers only to
hide ridiculous fees in
tiny print and then
scold customers for not
finding them and then to
let them know in no
uncertain terms that
it's their way or the
highway.
The following is a few
emails sent back and
forth from a client and
the Chase "customer
service dept. ("customer
service" is what Chase
calls it)
My Wife: I am showing
an
ADDITIONAL WITHDRAWAL
FEE of 6.00 on my
account, what is this?
CHASE: Thank you for
contacting Chase.
We understand your
frustration regarding
the additional
withdrawal fee that was
assessed to your account
and we apologize for any
inconvenience this may
have caused you.
A Chase Savings account
provides four free
withdrawals per
statement period. A
transaction fee of $3.00
will be applied for each
additional withdrawal.
On your previous
statement cycle, you
have made six
withdrawals on your
savings account. As a
result, a total of $6.00
additional
withdrawal limit fee was
applied to your account.
Please be informed that
your statement cycle
ends in every 16th
business day of the
month. Saturdays,
Sundays and Holidays are
considered non-business
days.
We understand that this
is your money and you
should be able to pull
from this account as you
wish. Savings account is
not meant to be used
like a Checking account;
this is so you can build
interests on your money.
For your convenience,
you can monitor the
number of withdrawals or
transfers on your
savings account through
www.Chase.com. Our
website is available 24
hours a day, seven days
a week.
If you require further
assistance, please
e-mail us via the Secure
Message Center or
contact Chase By Phone
at 1-800-935-9935.
My Wife: "this is
so you can build
interests on your
money?" The
interest I built on this
account was 1/100th of
the fee charged?????
I am very disappointed
with this fee and was
unaware of this policy,
when did this start? I
will be closing both of
my accounts after many
years of being a
customer due to
this policy.
Thanks,
Barb
CHASE:
Thank you for contacting
Chase.
Kindly accept our
apologies for the
inconvenience this has
caused you. Our goal is
to ensure that your
experience
with Chase is one of
ease and satisfaction.
In response to your
concern, all the
information was
provided in the account
disclosure upon opening
an account.
For your reference, we
have processed a
brochure about your
account. Please allow
five to seven business
days to
receive it by mail.
Your relationship means
a lot to us and we thank
you for your patience
and understanding
regarding this matter.
Please let us know if we
can be of further
assistance.
If you require further
assistance, please
e-mail us via the Secure
Message Center or
contact Chase By Phone
at 1-800-935-9935. Chase
By Phone representatives
are available to assist
you 7:00 AM - 9:00 PM,
seven days a week with
automated account
information available
24-hours
a day.
Thank you,
Gemmelyne
Internet Service Center
NOTE:
-
This isn't about
$3.00. That's
nothing.
-
It's about rotten
customer service.
-
It's about BIG BANKS
screwing little
clients out of
chicken shit fees.
|
